Terms & Conditions

Last Updated: November 11, 2026

Welcome to XZOTIC. These Terms and Conditions govern your access to and use of our website, products, and services available at https://red-cod-245090.hostingersite.com.

By accessing our website, creating an account, or placing an order, you agree to these Terms and Conditions. If you do not agree, please refrain from using our services.

1. About XZOTIC

XZOTIC is an online retail brand based in Bangladesh, offering wallets, fashion accessories, and other products through our official website.

Throughout these Terms, “XZOTIC”, “we”, “us”, and “our” refer to the business operating this website. “Customer”, “you”, and “your” refer to visitors, account holders, and purchasers.

2. Eligibility and Customer Accounts

You agree to provide accurate, complete, and current information when registering an account, placing an order, or contacting our support team.

• You are responsible for maintaining the security of your account.
• You must not impersonate another person or provide false delivery information.
• You must notify us if you suspect unauthorized access to your account.
• Customers using Facebook or other supported social login services must also comply with the relevant platform’s terms.

We may restrict account access where reasonably necessary to prevent fraud, abuse, or security risks, subject to applicable law.

3. Product Information

We aim to provide accurate product descriptions, photographs, specifications, prices, and availability information.

However, product colors may appear slightly different depending on screen settings, lighting conditions, and photographic presentation.

For products made with natural leather, variations in grain, texture, and shade may occur. Such natural characteristics do not necessarily indicate a manufacturing defect.

Product specifications and included accessories are determined by the information displayed on the relevant product page at the time of purchase.

4. Pricing and Availability

All prices displayed on our website are in Bangladeshi Taka (BDT), unless otherwise stated.

• Product prices may change without prior notice for future orders.
• Shipping fees and any applicable additional charges will be shown during checkout or communicated before order confirmation.
• Promotional prices and discounts may be subject to specific conditions or expiry dates.
• Product availability may change due to inventory limitations or operational circumstances.

If an obvious pricing error occurs, we may contact you to confirm the correct price before fulfilling the order. Any payment already collected for an order that cannot be fulfilled will be handled under our applicable refund terms and consumer protection obligations.

5. Orders and Order Confirmation

By placing an order, you confirm that the information provided is accurate and that you intend to purchase the selected products.

An automated order acknowledgement confirms that we have received your order request. It does not necessarily mean the order has been accepted for fulfillment.

We may contact you by phone, email, or another available communication method to verify order details, delivery information, or payment arrangements.

Orders may be cancelled or placed on hold where a product is unavailable, payment verification fails, delivery information is incomplete, or there are reasonable concerns about fraudulent activity. We will make reasonable efforts to notify affected customers.

6. Payment Methods

XZOTIC may offer Cash on Delivery (COD), advance payment, and other supported payment methods as displayed during checkout.

• Cash on Delivery payments are generally collected at the time of delivery.
• Advance payments, if required, will be clearly communicated before payment is collected.
• Online payments may be processed by independent payment service providers.
• Customers must not submit fraudulent, unauthorized, or misleading payment information.

We reserve the right to verify payments before dispatching applicable orders.

7. Shipping and Delivery

We deliver products to supported locations within Bangladesh through available courier and logistics partners.

Delivery charges are calculated or displayed at checkout based on the delivery destination, shipping method, and any applicable promotions.

Estimated delivery times are provided for guidance and may vary due to courier operations, weather, public holidays, transportation disruptions, or circumstances beyond our reasonable control.

Customers are responsible for providing a complete and accurate delivery address and an accessible contact number.

If a delivery attempt fails due to an incorrect address, an unreachable recipient, or refusal to receive the parcel, additional delivery arrangements or charges may apply where permitted and communicated in advance.

8. Order Cancellation

Customers may request order cancellation by contacting XZOTIC customer support as soon as possible.

Cancellation requests received before dispatch are generally easier to accommodate. Once an order has been handed over to a courier, cancellation may depend on shipment status and applicable delivery arrangements.

Where a prepaid order is cancelled and a refund is due, the refund will be processed according to our applicable refund policy and the payment provider’s processing requirements.

9. Returns, Exchanges and Refunds

Returns, exchanges, and refunds are subject to our published Return and Refund Policy, applicable product-specific terms, and relevant consumer protection laws.

If you receive an incorrect, damaged, or defective product, please contact our customer support team promptly with your order details and relevant photographs or other supporting information.

We may request reasonable information to assess the issue and arrange an appropriate resolution, such as replacement, exchange, repair, or refund, where applicable.

Nothing in these Terms is intended to exclude or limit rights that cannot lawfully be excluded under applicable consumer protection legislation.

10. Product Warranty

Certain XZOTIC products may include a limited warranty, as stated on their respective product pages or accompanying warranty documentation.

For the Arden Core Wallet, XZOTIC offers a two-year leather warranty, subject to the warranty conditions communicated with the product.

Warranty coverage is intended for eligible defects in the covered leather material under normal use. Unless expressly stated otherwise, coverage does not automatically extend to unrelated components, accidental damage, misuse, unauthorized modifications, or ordinary cosmetic wear.

Warranty claims may require proof of purchase and an assessment of the reported issue. Any remedy will be determined in accordance with the applicable warranty terms and mandatory consumer rights.

11. Promotions and Discount Offers

XZOTIC may offer promotional discounts, coupon codes, limited-time campaigns, bundled offers, or special payment-related promotions.

• Promotions are valid only during their stated period.
• Some promotions may apply only to selected products, customers, or payment methods.
• Multiple offers may not be combined unless expressly permitted.
• We may correct promotional errors and address suspected misuse, subject to applicable law.

12. Acceptable Website Use

You agree to use our website lawfully and responsibly.

You must not attempt to interfere with website operations, gain unauthorized access to accounts or systems, distribute malicious software, submit fraudulent orders, or use the website in a manner that violates applicable laws or the rights of others.

13. Intellectual Property

The XZOTIC brand name, original product photography, website design, written content, graphics, and other materials created or owned by XZOTIC are protected by applicable intellectual property laws.

You may not reproduce, redistribute, or commercially exploit protected materials without permission from the relevant rights holder, except where permitted by law.

14. Third-Party Services

Our website may integrate third-party services, including Facebook Login, payment processors, courier services, and technical service providers.

These services may be subject to their own terms and privacy policies. XZOTIC is not responsible for independent third-party services beyond the extent required by applicable law.

15. Privacy and Personal Information

Your personal information is handled in accordance with our Privacy Policy, which explains the categories of information we collect, how we use it, and how you may submit privacy-related requests.

Please review our Privacy Policy for additional information.

16. Website Availability

We aim to maintain reliable website access but cannot guarantee uninterrupted availability at all times.

Temporary interruptions may occur due to maintenance, technical issues, hosting outages, security incidents, or circumstances outside our reasonable control.

17. Limitation of Liability

To the extent permitted by applicable law, XZOTIC is not liable for indirect or consequential losses arising solely from interruptions or issues outside our reasonable control.

Nothing in these Terms excludes liability or customer remedies that cannot legally be excluded, including applicable rights relating to defective products, misrepresentation, or consumer protection.

18. Changes to These Terms

We may update these Terms and Conditions to reflect changes in our products, services, policies, or legal requirements.

Updated Terms will be published on this page with a revised effective date. Changes will not retrospectively remove rights already established under applicable law.

19. Governing Law and Disputes

These Terms and Conditions are governed by the applicable laws of Bangladesh.

If you have a concern regarding an order, product, payment, or service, we encourage you to contact our customer support team first so we can attempt to resolve the matter fairly.

Nothing in these Terms limits your right to seek assistance from relevant consumer protection authorities or pursue remedies available under applicable law.

20. Contact Information

For questions about these Terms and Conditions, orders, deliveries, returns, or warranty support, please contact:

Brand: XZOTIC
Website: https://red-cod-245090.hostingersite.com
Email: [Customer Support Email]
Phone: [Customer Support Phone]
Business Address: [Business Address]
Country: Bangladesh